Refund policy
At Breza, customer satisfaction is our top priority. Please read our return and exchange policy carefully before placing your order.
Exchange Policy
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We offer exchange only in the case of damaged or defective items.
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Requests for exchange must be made within 15 days of receiving your order.
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To be eligible, the item must be unused, unwashed, and in its original packaging with tags intact.
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Please include photo proof of the damage when requesting an exchange.
Sale Items
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All items purchased on sale or during promotions are final.
No return or exchange will be accepted for sale items under any circumstances.
Return & Refund
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We do not accept returns for reasons including size, change of mind, or dislike of the product.
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Refunds are not issued. Only exchanges for damaged products are allowed as stated above.
Process for Exchange
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Contact our support team at [your email/contact info] within 15 days of delivery.
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Share your order number and clear images of the damage.
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Once approved, we’ll guide you through the exchange process.